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POLICY

Thank you for considering Dearly Vintage for your purchase. At Dearly Vintage, we specialize in offering clothing items that are at least 20 years old. We believe that the unique wear and "flaw" of each vintage piece contribute to its individual story and are considered part of the garment's historical charm. While we strive to provide accurate descriptions, please note that minor imperfections may be present and will be noted in the product descriptions to the best of our ability.

Each vintage dress is lovingly tended to with a thorough cleaning process, which may involve steaming, laundering, or dry cleaning, so they can shine their brightest. However, it's important to remember these dresses have a rich history and may carry hints of their past, like a lingering vintage smell even after washing. It is advisable to freshen up the dress before wearing to cater to personal hygiene and cleaning preferences.
We appreciate your understanding and encourage you to embrace the unique character and history of each vintage piece. Before making your purchase, please carefully review our terms and policies outlined below:

1. All items are final sale: Once a purchase is made, we cannot accept returns, cancellations, refunds, or exchanges. We encourage you to thoroughly review the product details and ask any questions before completing your purchase.

2. International Customs/Duty and associated fees: Please note that the item's price and shipping cost do not include any customs or duty charges. These additional fees, if applicable, are the buyer's responsibility. We recommend familiarizing yourself with your country's regulations regarding import/export packages.

3. Compliance with import/export regulations: It is the buyer's responsibility to comply with their own country's regulations regarding the import/export of packages. Please ensure that you are aware of any restrictions or requirements before placing your order.

4. Lost or damaged packages: Once the package is in the possession of the shipping carrier, Dearly Vintage cannot be held responsible for any lost or damaged packages. We recommend selecting a reliable shipping method that offers tracking and insurance for added security.

5. Non-collected items: In the event that an item is returned to our shop due to non-collection by the buyer, a refund will be issued minus a 25% restocking fee. Please note that shipping fees and customs fees cannot be reimbursed in such cases.

By proceeding with your purchase, you acknowledge that you have read and understood Dearly Vintage's terms and policies. If you have any questions or concerns, please don't hesitate to contact us.